Return Policy & Product Warranty

100% Satisfaction Guarantee

We guarantee 100% satisfaction with our products. If you are not satisfied with your product within 30 days after shipment of your order, you may return your UNUSED, UNPERSONALIZED & UNDAMAGED products for a refund. (Cost of product only, we do not refund shipping costs.) We reserve the right to refuse refund on personalized items.

Place your item back in the box using the packaging you received and ship it postage prepaid to: Narrow Gate Artisans, Returns Dept., 1500 Herbert Lewis Drive, Columbia, TN 38401. C.O.D shipments will not be accepted. Used/damaged items are not returnable. Personalized items are not returnable. After we receive your item in original condition, we will refund the purchase price back via the same method of payment. You are responsible for shipping costs.

Exceptions: No returns on personalized items, or damaged or used items. If you have a problem with personalized merchandise, please contact us via email and we’ll see if there is something we can do to help. We are committed to your satisfaction.

Our Product Warranty

We are committed to the highest levels of craftsmanship and materials and to serving our customers with humility and respect.

Handbound Bibles & Restored Bible Warranty

Our handbound bibles come with a 5 year limited material & workmanship warranty. Because we are beholden to the publishing company for each individual Bible version regarding manufacturing of interior signatures (initial gathering and smyth sewing of pages), we are unable to offer a lifetime warranty on the complete handbound Bibles. 

This warranty covers:

  • Construction flaws or defects
  • Material failures
  • Damage to product in shipment

This warranty does not cover:

  • Material Imperfections not affecting product construction or function (leather is a natural product with natural variations)
  • Accidental damage
  • Page repair
  • Loss or theft
  • Shipping costs related to warranty repair

Find out about our Bible leather CARE program for extended warranty options.

Men's, Women's and Small Goods Warranty

Our handmade Mens, Women's, and small goods products come with a Lifetime Warranty on materials and workmanship.

We strive for excellence, but as members of the human race, we have not yet achieved perfection, and we occasionally make mistakes. Should you receive a Narrow Gate Leather Goods product that is defective in materials or workmanship, you can count on us to make it right. We will promptly repair or replace the item at no charge, or issue credit.

Normal Wear and Tear, etc. – Our warranty is limited to the cost of the product itself. It also does not cover normal wear and tear. We believe that if you just plain “wore it out,” you got your money’s worth. Narrow Gate Leather is not responsible for item(s) that have been alteration, damaged due to improper cleaning, improperly uses, mishandled, or other accident. (If your car ran over your bag, or your puppy chewed it up, we can only offer our sympathies.)

Personalized Products – If we made a mistake in personalizing your product or if the product is defective in materials or workmanship, of course we’ll replace it. Otherwise, personalized products are not returnable.

Natural Variations – Our products are made in Franklin, TN using the finest materials. They are not mass produced but handcrafted in small batches from full grain leather and other natural materials which are expected to have variances in shade, color or texture consistent with the external characteristics of natural leather. Individual product variances, consistent with the use of natural materials, are all part the beauty and uniqueness of handcrafted products that are build to last and develop even deeper character and beauty as time goes by.

Repair/Replace Policy: Should your product become damaged due to a defect in the materials or manufacturing process, contact us via email with a description and picture of the defect, and we will authorize a return and either fix it or replace it, or offer a credit, at our discretion.

Bible leatherCARE Program

Extended warranty protection is available for all handbound Bibles and Bible Restorations through our leatherCARE program.  This program covers your Bible (material and construction/workmanship) for life. 

Through leatherCARE, we will extend the intiatial 5 year construction warranty to life! This includes:

  • Accidental Damage
  • Construction flaws or defects
  • Page repair
  • Rebinding if necessary
  • Recovering if necessary

What is not covered under the leatherCARE program?

  • Loss or theft
  • Page replacement (completely missing page or pages)
  • Shipping cost